Shipping policy
At Nefelle’s Terra, we aim to deliver your favorite products to your doorstep as quickly and safely as possible.
📦 Order Processing
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All orders are processed within 24 hours of confirmation.
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Orders placed after 5 PM will be processed the next working day.
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We do not ship on Sundays or public holidays.
🚛 Estimated Delivery Timelines
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Mumbai (Local Delivery): 1–2 working days
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Metro Cities (Delhi, Bangalore, Chennai, Hyderabad, Kolkata, etc.): 2–4 working days
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Remote & Rural Areas: 5–7 working days
Note: Delivery times may vary slightly due to courier delays or external factors beyond our control.
💳 Shipping Charges
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We offer free shipping on all prepaid orders above ₹499.
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A small shipping fee may apply to orders below ₹499 or for COD (Cash on Delivery) where applicable.
📦 Tracking Your Order
Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking ID and link to monitor your delivery status.
❗ Important Notes:
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Please ensure your shipping address and contact number are entered correctly.
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In case of delivery delays or issues, you can contact us directly for support.
📞 Need Help?
Reach out to us at:
📧 Email: nefellesterra@gmail.com
📱 WhatsApp/Call: +91 89890 25757