Terms of service

Welcome to Nefelle’s Terra. By using our website and placing an order, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

  • This website is operated by Nefelle’s Terra. Throughout the site, the terms “we,” “us,” and “our” refer to Nefelle’s Terra.

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes.

2. Products

  • All products are described as accurately as possible. However, we do not guarantee that all product descriptions or other content is completely error-free.

  • All prices are listed in Indian Rupees (₹) and inclusive of applicable taxes unless mentioned otherwise.

3. Orders

  • When you place an order, you agree to provide current, complete, and accurate purchase and shipping information.

  • We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product availability, pricing errors, or suspicion of fraudulent activity.

4. Shipping

  • We aim to dispatch orders within the specified timeframe. However, shipping times may vary due to external factors.

  • We are not responsible for delays caused by third-party courier services.

5. Returns & Refunds

  • Returns are accepted only in case of product damage during shipping, and with valid proof submitted within 48 hours of delivery.

6. Intellectual Property

  • All content on this website, including product images, descriptions, logos, and graphics, is the property of Nefelle’s Terra and is protected under copyright and trademark laws.

7. Limitation of Liability

  • We are not liable for any adverse effects or reactions resulting from the use of our products. Please read ingredients carefully and perform a patch test before use.

  • Use products as directed. Results may vary depending on skin and hair type.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

9. Contact Information

For any questions about these Terms, please contact us:

📧 Email: nefellesterra@gmail.com
📱 Phone/WhatsApp: +91 89890 25757
📍 Address: 701/702 - Rahul Enclave, Saibaba Nagar, Borivali West, Mumbai, Maharashtra 400092